Retailers, Do You Know Your Security Duress Code?

How would you discreetly summon the police if you were approached at gunpoint by a criminal when opening your store? These tips will tell you how.
Retailers, Do You Know Your Security Duress Code?

How would you discreetly summon the police if approached at gunpoint when opening your store?

If you replied, “I’d just key in my alarm system duress code,” you’d have the right strategy in place. Unfortunately, this function on your alarm panel is often underutilized, often inactivated, forgotten over time or simply not practiced during table-top exercises when discussing early morning robberies with your key-holding supervisors.

How it Works

Your security alarm system is a key component of your overall security program and is often a costly initial investment. When properly installed and activated, it can alert intruders that they have been detected and that police are on the way.

But if an adversary forces an authorized user (you) to disarm the burglar alarm under stress, that adversary often will gain entry without alerting emergency responders. Therefore, alarms in locations that contain firearms are typically programmed with a duress code, which will disarm the alarm while sending a panic signal to the central station monitoring company and, in turn, to the local law enforcement agency.

Sometimes referred to as a panic alarm, the duress code to activate it is typically a two-number pin that, when keyed into the alarm control panel, will turn off the location burglar alarm system and simultaneously alert the central monitoring station that your personal safety is in jeopardy and you need immediate assistance.

When properly activated on most modern alarm control panels, simply switching the last two PIN numbers of the user’s actual alarm code will also send a duress signal and activate the silent duress alarm. When this function is deployed, the monitoring company would not typically call the location to verify an emergency, instead usually quickly dispatching local police to investigate.

Video camera security systems can provide outside coverage of vehicles and people, possibly including tag numbers. Obvious cameras may be augmented with hidden cameras for an extra layer of security.

Other Options, Too

There are other ways to activate a duress code. In some locations, and depending on which monitoring company you may employ, a dispatcher may first call your location when the duress signal is used and ask for a password to indicate “all safe.” When the employee answering the phone provides any word other than the pre-established “all safe” password or the correct “distress phrase,” police would also be dispatched.

This second option has been viewed as cumbersome by many and, as such, has been eliminated by most alarm monitoring agencies, but if you have an older system this may be how it functions. The important point here is that you review your burglar alarm system controls and make sure your duress code is set up, tested and working correctly before you need to use it.

Communicate the Code

Over several years of not incurring any situations in which the duress code or phrase would be used, knowledge of it may become lost or forgotten. This may also be a failed topic of review in the hiring and training process of new key-holders. For that reason, remember to maintain testing of your duress code as part of your quarterly burglar alarm system and new-hire training program.

Finally, remind all key-holders that the existence of this function should remain confidential, just like each user’s individually assigned alarm system user code. If the information gets out about how the duress code process works, it could compromise the integrity of your security program and jeopardize the lives of trusted employees.

In addition to making duress code training part of your security program, you should conduct periodic exercises with your key-holders reviewing what to do in an actual situation in which hostile adversaries may attempt to rob your location upon your employees arriving in the morning or exiting at night.

It’s one thing to talk about how systems work and what to do, but it’s another when the stuff hits the fan. Having walked and talked through how to act in unexpected high-stress situations can go a long way toward ensuring a safe outcome to an otherwise dangerous situation.

Using the Code Isn’t Mandatory

I must stress that just because you have the duress code function activated doesn’t mean you have to use it. There may be times where the better decision is to allow the perpetrators to do what they came ready to do and not summon authorities using the duress code process. Not every situation can be predicted and you and your staff should be prepared to judge the situation at hand and make the call about the best way to proceed if they are ambushed when opening or closing your store.

While an inventory loss will be tough to swallow, none of the contents of your store are worth the lives of you and your employees. Consistent and ongoing training will help your team become more alert, more cognizant of their surroundings, more prepared to prevent unexpected incidents from occurring and, when necessary, how to respond safely.

NSSF’s Store Security Audit team is standing by to assist you with physical or operational security and safety issues, staff training and post-burglary crisis management. NSSF also partners with a variety of security product vendors offering members-only pricing. Login to the NSSF Member portal to discover more.

John Bocker is an NSSF Security Consultant Team Member and the Managing Director at JB Group,LLC based in Denver, Colorado. JB Group is a firearms security and business strategy consulting organization specializing in retail operations, ATF FFL compliance and protecting FFL’s against unexpected losses resulting from burglary, robbery and internal control failures. Call 720-514-0609 or email for more information.

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