customer service Articles

In the business world, making changes sooner rather than later is usually a good thing.

Listen for these three common customer callouts and be prepared to respond to them effectively.

Luring new archery customers through your doors is a weighty challenge; keeping those who arrive is critical to your success.

We asked three archery retailers: “Name an instance or two in which you let a customer down. What did you do to make things right again to regain their trust?”

No one deserves to buy a cheap scope, but there’s an option for every budget. How do you help customers see the light about what’s right for them?

Gun cleaning and maintenance items are a never-ending sales opportunity — but make sure your customers are buying what they really need.

Big-box stores have more buying power, but price isn’t the measure of value.

The right focus on customer service can do more for your business than low prices.

Prepare your shooting sports business to succeed through the next slow cycle.

Following a few basic rules can generate higher open rates and better engagement.

Follow these simple strategies to help your shooting sports business pick up new customers.

It might take a little extra time, but good instruction will protect your store and your customers.

Roy Christensen acquires Gander Mountain’s central gunsmith operation, offering nationwide service to retailers

Provide the services your customers want without adding space or hiring a gunsmith.